Career Opportunity with FCE Benefits Administrators

IT Operations - Help Desk Specialist

San Antonio, TX

Position Summary:

As a Help Desk Specialist, you will be reporting to the Director of IT Operations and Software Development. This position will be responsible for resolving customer issues while also accurately redirecting problems to next level support. FCE requires a minimum of 5 years experience in a IT support role, a strong foundation of any help desk software, and the ability to work on different projects with different levels of priority.

Essential Functions and Responsibilities:

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalates unresolved queries to next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution

Position Requirements:

  • Working knowledge of help desk software, databases and remote control
  • Hardware and IP phone setup experience and competency
  • At least 5 years experience in an IT technical support role
  • Customer service oriented attitude
  • Advanced troubleshooting and multitasking skills

What We Bring To the Table

comprehensive benefit packages

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan which includes the following:

  • Medical, Dental and Vision coverage
  • Disability Insurance
  • 401(K) Match
  • Flexible Spending Accounts
  • Health Saving Account Contributions
  • Fitness Membership Discounts
  • Company-paid Life Insurance
  • Tuition/Professional Development reimbursement
  • Employee Assistance Programs
  • Paid Time Off

How to apply

Please email resume, as an attachment, with cover letter, and salary requirements to:

We are an equal opportunity employer.

It is FCE Benefit’s policy to provide equal opportunity employment for all qualified applicants and employees. FCE does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, sexual orientation, or any other basis protected by state or federal law or local ordinance. This applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs. © : All Rights Reserved