Career Opportunity with FCE Benefits Administrators

Customer Care Analyst

San Antonio, TX

Position Summary:

We are currently recruiting for an experienced Customer Service Advocates.

Essential Functions:

  • Provide excellent Customer service to Providers and Members
  • Must be able to work effectively in a call center environment
  • Answer questions regarding employee and family health benefits
  • Knowledge of Medical, Dental, Vision, Short Term Disability and Life and AD&D
  • Computer Skills
  • Building relationships with all customers
  • Excellent verbal and written communication skills
  • Answer approximately 75 phone calls per day
  • Expert using chat features
  • Research complex issues and resolve
  • Ask specific questions and listen actively
  • Intervene with care providers on behalf of the Customer
  • Excellent relationship building with team
  • Assist Customers in navigating FCE website
  • Meet the performance goals established for the position in the areas of efficiency, call quality, Customer satisfaction
  • Good Attendance and Punctuality are a must


  • Call center experience is a plus
  • Prefer knowledge of medical insurance, benefit types, terminology and compliance
  • Flexibility to work different shifts from 7:30 am to 7:00pm is a must
  • Fast keyboard entry is a must
  • Excellent grammar and writing skills
  • Team Player is a must
  • Microsoft Office® is a plus

What We Bring To the Table

comprehensive benefit packages

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan which includes the following:

  • Medical, Dental and Vision coverage
  • Disability Insurance
  • 401(K) Match
  • Flexible Spending Accounts
  • Health Saving Account Contributions
  • Fitness Membership Discounts
  • Company-paid Life Insurance
  • Tuition/Professional Development reimbursement
  • Employee Assistance Programs
  • Paid Time Off

How to apply

Please email resume, as an attachment, with cover letter, and salary requirements to:

We are an equal opportunity employer.

It is FCE Benefit’s policy to provide equal opportunity employment for all qualified applicants and employees. FCE does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, sexual orientation, or any other basis protected by state or federal law or local ordinance. This applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs. © : All Rights Reserved