Due to our continuing and steady growth, we are seeking a Customer Care Analyst for our Customer Care department. As a Customer Care Analyst, you will service some of FCE’s largest and most complex clients. In this role, Customer Care Analysts handle customer inquiries related to claims, eligibility, and benefit plans. Qualified candidates will possess the ability to pay attention to detail, self-motivation, outstanding customer service (verbal and written), provide one-call resolution and support to members, clients, and providers. The Customer Care Analyst works as part of a team to ensure that the quality of customer service provided to our customers meets or exceeds the highest standards for the organization.
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan which includes the following:
Salary commensurate with experience. Please email resume as an attachment, with cover letter and salary requirements to: [email protected]
It is FCE Benefit’s policy to provide equal opportunity employment for all qualified applicants and employees. FCE does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, sexual orientation, or any other basis protected by state or federal law or local ordinance. This applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.