Career Opportunity with FCE Benefits Administrators

Claims Director

San Antonio, TX

Position Summary:

Under general supervision of the COO, the Director of Claims will oversee the daily operations and performance of the Claims Department. This position directs staff in achieving the departmental and company goals and ensures claims productivity goals are met.


  • Provides guidance to a team of 15-20 frontline team members and manage the day-to-day operational activities for the team.
  • Utilizes analytical thinking skills, leadership ability and business knowledge to help coordinate and lead a department of associates.
  • Assists in the daily management of the Claims inventory.
  • Leads large scale implementation of projects and processes to help solve complex organizational problems.
  • Effectively plans staff responsibilities and manage activities, utilizing staff resources to meet departmental goals in accordance with established business goals.
  • Schedules and directs work; addresses complaints and resolve problems; monitors monthly production.
  • Provides ongoing coaching and feedback to enhance the contributions, competencies, and performance of associates.
  • Manages team daily attendance and overtime; coordinates time off requests and updates time sheets.
  • Selects, develops, and manages staff to ensure appropriate staffing levels to ensure delivery of timely high quality service form the claims department.
  • Processes and resolves service issues to ensure superior service to our clients.
  • Continually work to improve policy and procedures, efficiency, and customer service for internal and external clients
  • Other duties as assigned.


  • Minimum five (5) years management experience in claims field.
  • Bachelor’s degree in Accounting/Finance/Business or related field.
  • Ability to manage effectively in a fast-paced, results-oriented environment.
  • Experience with managing quality metrics and monitor feedback.
  • Excellent verbal and written communication skills.
  • Ability to operate in collaborative environment.
  • Proficiency in all Microsoft Office programs e.g. Word, PowerPoint, and Excel.
  • Flexible and able to work through departmental procedural changes.
  • Ability to work flexible hours to ensure departmental goals are met.

Desired Qualifications:

  • ICD 10 Certification.
  • Progressive claims experience over 5 years.
  • More than 5 years management experience.
  • Project management experience.
  • Medical, Medicaid and/or government health plan experience.
  • Health insurance experience is preferred.
  • Regulatory experience.

What We Bring To the Table

comprehensive benefit packages

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan which includes the following:

  • Competitive overall compensation package
  • Career enhancement and growth opportunities
  • 401(k) match up to 50% contribution
  • Medical, dental, and vision coverage
  • Life/AD&D insurance
  • Accident/critical illness insurance
  • FSA and HSA accounts
  • Competitive paid time off
  • Professional development/tuition funds
  • Continuing education and career certification
  • Company funded Wellness Account
  • Employee engagement activities
  • Service recognition awards
  • Discount fitness memberships
  • Work/life resources

How to apply

Please email resume, as an attachment, with cover letter, and salary requirements to: [email protected]

We are an equal opportunity employer.

It is FCE Benefit’s policy to provide equal opportunity employment for all qualified applicants and employees. FCE does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, sexual orientation, or any other basis protected by state or federal law or local ordinance. This applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs. © : All Rights Reserved