FCE Benefits | Your trusted benefits compliance experts.

Client Relationship Manager

San Antonio, TX

Position Summary

Due to continuous growth, FCE Benefit Administrators, Inc is seeking a Client Relationship Manager to join our dedicated Client Services Team. In the role, you will act as the primary point of contact and strategic partner for some of FCE’s largest and most complex corporate clients. You will protect sensitive data, monitor complex claims, and develop deeply collaborative relationships with internal departments, carriers, and client decision-makers.

We proudly support the military community and encourage military spouses, veterans, and career-transitioners to apply.

Job Functions, Essential Duties and Responsibilities:

Data Security: Protect, secure, and ensure proper handling of all confidential data against unauthorized access, improper transmission, or unapproved disclosure.
Client Advocacy: Consistently demonstrate a superior level of proactive client focus, team collaboration, and retention strategies to ensure total client satisfaction.
Relationship Management: Develop strong working relationships with daily client contacts, vendors, and carriers.
Escalation Ownership: Take primary ownership for resolving issues escalated by clients or internal operational departments.
Strategic Communication: Partner with corporate decision-makers to design, optimize, and present open enrollment employee education strategies.
Data Analysis: Compile plan data, track account history, and offer administration solutions to enhance the overall client experience.
Annual Renewals: Strategize and collaborate with Account Management, Sales, and Marketing departments to execute seamless annual benefit renewals.
Regulatory Compliance: Attend to strict administrative details to remain fully compliant with local, state, and government regulations.
Claims Monitoring: Monitor client claims actively to assure consistency with organizational goals and deliver full-service administration.

Experience, Skills, Knowledge Requirements:

Education: Bachelor’s degree in Business Management, Business Administration, Human Resources, or an equivalent combination of education and professional experience.
Industry Experience: Minimum of 3-5 years’ experience in benefits administration, insurance consulting, or on the insurance carrier side.
Client Management: Minimum of 2-3 years’ prior experience handling direct client relationships.
Licensing: A current Life and Accident/Health License or relevant industry certifications (e.g., CEBS® is preferred but not required.
Autonomy & Teamwork: Ability to function as an enthusiastic self-starter who works independently while contributing to a highly cohesive team environment.
Technical Skills: Strong analytical capabilities and proficiency with Microsoft Office applications (Excel® Word® PowerPoint®)
Execution: High level of organization, exceptional attention to detail, and the ability to produce quality work under tight time constraints.
Communication: Excellent written, verbal, and interpersonal communication skills, including experience presenting to group audiences.
Travel Flexibility: Ability to travel 40-50% to facilitate open enrollment employee meetings and conduct on-site client visits.

How to apply

Please email resume, as an attachment, with cover letter, and salary requirements to: careers@fcebenefit.com

We are an equal opportunity employer.

It is FCE Benefit’s policy to provide equal opportunity employment for all qualified applicants and employees. FCE does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, sexual orientation, or any other basis protected by state or federal law or local ordinance. This applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

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