Careers

Essential Responsibilities:

• Provides guidance to a team of 12-15 frontline team members and manages the day-to-day operational activities for the team.
• Support the Director of Premium Accounting in departmental processes.
• Acts as a liaison between operational and functional areas, customer service, account executives, Senior Leadership, and the internal support teams to identify and address barriers cross-functionally.
• Utilizes analytical thinking skills, leadership ability and business knowledge to help coordinate and lead a department of associates.
• Leads large scale implementation of projects and processes to help solve complex organizational problems.
• Effectively plans staff responsibilities and manage activities, utilizing staff resources to meet departmental goals in accordance with established business plans and budgets.
• Project management of accounting items including month-end carrier reporting and compliance with company and HIPAA confidentiality regulations.
• Assists in the daily management of the Premium Accounting Department.
• Ensures internal and external deliverables meet pre-determined delivery dates. Manage expectations of recipients if there are unforeseen delays.
• Schedules and directs work; addresses complaints and resolves problems; monitors monthly production.
• Provides ongoing coaching and feedback to enhance the contributions, competencies, and performance of associates.
• Manages team daily attendance and overtime; coordinates time off requests and updates time sheets.
• Processes and resolves escalated service issues to ensure superior service to our customers.
• Continually work to improve policy and procedures, efficiency, and customer service for internal and external clients.
• Creates and maintains departmental training objectives for ongoing education and success.
• Other duties as assigned.